✅ Poštovné ZADARMO nad 39€ ✅ Knižná akcia každý mesiac ✅Výhodné ceny ✅Bezpečný nákup Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.
Recenzie a kritiky
Rok vydania:
2007ISBN:
9780077114763Rozmer:
185×230 mmPočet strán:
209Väzba:
brožovanáJazyk: angličtina
