Knihy autora Peggy Carlaw

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The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

Peggy Carlaw, Vasudha Kathleen Deming, McGraw-Hill (2007)
Quick, Fun Activities for All Customer Facing Employees

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement... Zobraziť viac

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