Chaotics presents a revolutionary set of guidelines designed to help businesses... Zobraziť viac
Every business process in every organization can be made better, more efficient, more flexible and more adaptable to changing needs. Business process improvement (BPI) can drive substantial bottom-line increases, ultimately accelerating the revenue... Zobraziť viac
Today`s customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? The perfect addition to best-selling author Ron Zemke`s "Knock Your Socks Off Service[registered]" book... Zobraziť viac
The best companies in the world discover what their customers desire—and then deliver it in memorable and deeply human experiences. How well do you know your customers? ... Zobraziť viac
Great leaders drive the bottom line, which is why organizations pour money into leadership development. But most companies have no real way to gauge whether their endeavors are paying off—much less where they are falling short... Zobraziť viac
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer... Zobraziť viac
