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Viac o knihe 101 Activities for Delivering Knock Your Socks Off Service (Jill Applegate)
Today`s customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? The perfect addition to best-selling author Ron Zemke`s "Knock Your Socks Off Service[registered]" book series, "101 Activities for Delivering Knock Your Socks Off Service" provides readers with practical tools to help meet their customers` needs. This set of powerful exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service and helps them create an action plan for improvement.
This title is written in the same accessible and humorous style that made this series a classic. Divided into 20-30 minute activities, this invaluable guide will help all readers improve their service and wow their customers.
Rok vydania:
2009ISBN:
9780814414446Rozmer:
192×233 mmPočet strán:
384Väzba:
brožovanáJazyk: angličtina
