Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to... Zobraziť viac
Analyses the relationship between income and subjective well-being, and in particular in the context of developing countries. Several chapters focus on China and underline how the rise in unemployment and income inequality has undermined the well-being... Zobraziť viac
This general history of British multinational banking analyzes the emergence, growth and performance of UK banks from their origins in the 1830s to the present day. It is based on a range of confidential banking records, placed in the context of modern... Zobraziť viac
The traditional Marxian picture of a two-class polarisation seems far removed from today's diverse society. Re-examining the very foundations of the Marxian theory in the process, the author argues that important critiques can fruitfully be understood... Zobraziť viac
Major accidents are rare events due to the many barriers, safeguards and defences developed by modern technologies. But they continue to happen with saddening regularity and their human and financial consequences... Zobraziť viac
Creative Advertising unravels the creative processes behind some of the most original and effective campaigns of recent years... Zobraziť viac
A new collection of simple yet powerful words and wisdom from Warren Buffett about today’s economy and how investing has changed in the past two decades – from crypto to climate change – compiled and commented upon... Zobraziť viac
With its clear and engaging writing style, Principles of Microeconomics, Seventh Edition, continues to be one of the most popular books on economics available today... Zobraziť viac
The book that applies behavioral finance to the real world... Zobraziť viac
Every business process in every organization can be made better, more efficient, more flexible and more adaptable to changing needs. Business process improvement (BPI) can drive substantial bottom-line increases, ... Zobraziť viac
With a raft of provocative suggestions ('ignore performance goals'!, 'de-emphasize profits!'), Do Nothing! proves that behaving naturally can work against you. Doing less will get you more. Zobraziť viac
This is the book every ambitious, forward-thinking, progressive marketer or publicist has at the front of their shelf. Business communication has changed over the recent years. Creative ad copy is no longer enough... Zobraziť viac
Discover the full potential of your ideas and make powerful, meaningful improvements in your work and life by Building a Second Brain... Zobraziť viac
The Pyramid Principle is the international best-seller on how to think creatively, reason lucidly and produce crisp, clear, compelling business writing... Zobraziť viac
They know something you don't know. They work inside investment banks, betting companies and social media giants. What are the secrets held by mathematicians and what can everyone else learn from them? ... Zobraziť viac
Meet Emily and Paul: The parents of two young children, Emily is the newly promoted VP of Marketing at a large corporation while Paul works from home or from clients' offices as an independent IT consultant... Zobraziť viac
The much-anticipated and inspiring memoir by Indra Nooyi, the trailblazing former CEO of PepsiCo, offering clear-eyed insight and a call to action for how our society can really blend work and family - and advance women - in the twenty-first century... Zobraziť viac
Is your workload overwhelming? Does it just keep mounting up while your stress levels reach fever pitch? In Getting Things Done David Allen teaches you how to keep a clear head, relax and organise your thoughts while ... Zobraziť viac
One of the world s leading economists of inequality, Branko Milanovic presents a bold new account of the dynamics that drive inequality on a global scale. Drawing on vast data sets and cutting-edge research, ... Zobraziť viac
Warren Buffett is the most famous investor of all time and one of today's most admired business leaders. He became a billionaire and investment sage by looking at companies as businesses rather than prices on a stock screen... Zobraziť viac
