Joseph A. Michelli,
McGraw-Hill (2011) Schaum's Outlines: Make every day a WOW day for your customers, your staff—and your bottom line!
“In your hands is a...
ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, ... Zobraziť viac
