Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to... Zobraziť viac
The Grammar presents an accessible and systematic description of the language, focusing on real patterns of use in contemporary written Arabic, from street signs to literature... Zobraziť viac
Paradoxes of Social Capital bestudeert de plaatsing van het sociale kapitaal om de samenhang en integratie van drie generaties Marokkanen in Londen te evalueren. Cherti heeft voor dit boek gebruik gemaakt van onder meer orale geschiedenis,... Zobraziť viac
Long trusted as the most comprehensive, up-to-date and user-friendly grammar available, Hammer's German Grammar and Usage provides you with a complete guide to German as it is written and spoken today... Zobraziť viac
Play Therapy: The Art of the Relationship is the newest incarnation of Garry Landreth’s comprehensive text on creating therapeutic relationships with children through play. It details the Child-Centered Play Therapy model, ... Zobraziť viac
This introductory textbook provides a thorough guide to the management of food and beverage outlets, from their day-to-day running through to the wider concerns of the hospitality industry. It explores the broad range of subject areas ... Zobraziť viac
Colloquial Slovak is easy to use and is specially written by experienced teachers for self-study or class use. The course offers you a step-by-step approach to written and spoken Slovak. No prior knowledge of the language is required... Zobraziť viac
Mark Morford provides a lively, succinct, and comprehensive survey of the philosophers of the Roman World, from Cato the Censor in 155 BCE to the death of Marcus Aurelius in 180 CE. These men were asking philosophical questions whose answers had... Zobraziť viac
The eighth edition of this highly-praised textbook has been substantially updated and revised to provide students of British studies with the perfect introduction to Britain, its country and people, politics and government, education, economy, media, ... Zobraziť viac
Over the last few decades behavioral economics has revolutionized the discipline. It has done so by putting the human back into economics, by recognizing that people sometimes make mistakes, care about others and are generally... Zobraziť viac
This major new text offers a comprehensive and up-to-date introduction to this important area of human geography. It presents a broad overview of the topic, clearly outlining the key theoretical and political positions, and making extensive use of... Zobraziť viac
First published in 1925, Bertrand Russell's ABC of Relativity was considered a masterwork of its time, contributing significantly to the mass popularisation of science. Authoritative and accessible, it provides a remarkable introductory guide to... Zobraziť viac
Major accidents are rare events due to the many barriers, safeguards and defences developed by modern technologies. But they continue to happen with saddening regularity and their human and financial consequences... Zobraziť viac
Geomorphology, the discipline which analyzes the history and nature of the earth's surface, deals with the landforms produced by erosion, weathering, deposition, transport and tectonic processes. In recent decades there have been ... Zobraziť viac
Modern Diplomacy provides a comprehensive exploration of the evolution and concepts of the institution of diplomacy. This book equips students with a detailed analysis of important international issues that impact upon ... Zobraziť viac
The Routledge Encyclopedia of Language Teaching and Learning is an authoritative reference dealing with all aspects of this increasingly important field of study. Offering a comprehensive range of articles ... Zobraziť viac
Causation, critical educational research, evaluation and the politics of research, including material on cross-cultural research, mixed methods and participatory research, ... Zobraziť viac
What shapes political behavior more: the situations in which individuals find themselves, or the internal psychological makeup---beliefs, values, and so on---of those individuals? This is perhaps the leading division within the psychological study of... Zobraziť viac
We are living through a time when old identities - nation, culture and gender are melting down. Spaces of Identity examines the ways in which collective cultural identities are being reshaped under conditions of a post-modern geography and... Zobraziť viac
