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Kniha Good Services - Louise Downe

Good Services

Louise DowneBIS (2020)

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21,95€
Zľava 7%
20,41€

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

Jazyk: anglický Rok vydania: 2020 Rozmer: 130×195 mm ISBN: 9789063695439 Počet strán: 192 Väzba: brožovaná

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