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Total Customer Satisfaction reports on the breakthrough methods used by award winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field how to create and implement a total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.
Recenzie a kritiky
Rok vydania:
1998ISBN:
9780787943929Rozmer:
191×235 mmPočet strán:
400Väzba:
brožovanáJazyk: angličtina
