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The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R and D activities in these fields. The book is written for researchers in engineering and management.
Recenzie a kritiky
Rok vydania:
2006ISBN:
9783540298588Počet strán:
312Väzba:
pevnáJazyk: angličtina
