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Knihy od autora J. Margus Klaar v anglickom jazyku

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How to Have Your Cake and Eat it Too

How to Have Your Cake and Eat it Too

J. Margus Klaar, BIS (2015)
An Introduction to Service Design

The vast majority of managers surveyed consider customer experience as the most important battleground for competitive advantage. The process of designing services is very specific to each individual business... Zobraziť viac

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