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Knihy autora Anne Morriss

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Uncommon Service

Uncommon Service

Anne Morriss, Frances Frei, Harvard Business Press (2012)
How to Win by Putting Customers at the Core of Your Business

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm ... Zobraziť viac

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