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Knihy autora Afshan Kinder

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Call Centers For Dummies
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Call Centers For Dummies (e-kniha)

Afshan Kinder, Bruce Simpson, Real Bergevin, Winston Siegel, Wiley (2010)

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide ... Zobraziť viac

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