Written in a lively and personal style, Internation English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions,... Zobraziť viac
Part of Resource Books for Teachers (RBT) series. In each book an introduction presenting important current issues in a specific area is followed by up to 100 ideas, classroom materials, and techniques. These resource ideas are clearly presented, and... Zobraziť viac
Real Video Timesavers contain authentic video material taken from television and film and put together with photocopiable activities for English teachers to use with with students aged 14 and upwards... Zobraziť viac
